WHAT MATERIALS ARE YOUR PRODUCTS MADE OF?
Our products are made with natural materials: marble, slate, terracotta. Our area is worldwide know for its millennial tradition in quarrying and working beautiful natural stones.
DO YOUR PRODUCTS NEED A SPECIAL MAINTENANCE? HOW DO YOU CLEAN THEM?
No, our products can be used for interior decoration, colors can fade in direct sunlight. The best method for cleaning is with a damp soft sponge or cloth. Our tiles, coasters and plates have to be washed using water and soap, no other chemical product. Please do not use any abrasive cleaners or pads, this will scratch the image. Do not put in dishwasher.
DO YOUR COASTERS AND TRIVETS ABSORB MOISTURE?
No, our proprietary production process encourages liquids to bead-up on the surface.
HOW IS THE IMAGE PRINTED ON THE SURFACE?
The image is printed onto the surface of the stone/terracotta using a combination of our proprietary inks and finishing process. Because they are naturally slightly porous, the image is “grabbed” or absorbed by the surface of the stone so it does not peel or flake.
HOW DO THE PRODUCTS COME PACKAGED?
They do not have any special packaging, they come bulk shipped. Our case boxes are specifically designed to prevent damage and protect the merchandise. Over the years our experience is that packaging gets in the way of showing the images and the look and feed of fine marble giftware. We manufacture a “look and feel” product, it is hard to differentiate the beauty and heft if your customers can’t feel the product. We anyway offer packaging options at an additional cost for both single pieces and sets of produtcs. Please ask your Sales resource for further details.
CAN THE TILES BE USED FOR A BACKSPLASH?
Our tiles make beautiful backsplashes. Simply order with no backs, mount to the wall with a construction adhesive, grout with non-sanded grout and seal. We also sell the field tile to complete your project and maintain the same beautiful old looking finishes.
WHAT ARE YOUR BEST SELLERS?
We get asked this all the time and I know it is very frustrating when we say…well it depends on your location and on the type of business you run! The great news is that between our extensive line you will for sure find the best for you, and with your imagination we can create your own bestseller!
DO YOU HAVE ANY (FILL-IN THE BLANK) IMAGES?
Having produced images for over 20 years we have seen some pretty crazy, some very clever, and some really lovely designs. Since most sets are comprised of four unique images we have thousands of little pieces of artwork to select from. Our licensed artists help us round out the collections with their unique looks and perspectives. We like to think that we have images that could fit any theme…and if we don’t now, we can create them. Please just add a comment to your order if you are looking for something you can’t find and let us do the search work for you.
DO YOU OFFER CUSTOM AND WHAT ARE THE MINIMUMS?
Yes we offer custom printing – it’s quick and easy . Once the sample is made and approved each additional custom set is priced the same as our stock sets. Custom images can be used across the product line so we will scale your artwork for tiles, trivets, coasters, hooks, clocks, magnets, wine stoppers, ornaments… Once your custom image is approved and coded by us the lead time for your custom order is no different than if you ordered from our Collections. Please do not send original artwork since we can’t take responsibility for it to be safely returned to you. Also please bear in mind and respect all copyright and trademark restrictions.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
We are always regretful if for any reason something is unsatisfactory. It is important that you are able to educate your customer that our ” antique look” and the product itself is tumbled, so the rustic edges and pitting is not a defect. The tumbling process is an added expense to our product but we love the authentic rock look and feel it gives our products.
Due to the nature of the rock there can be fissions that the human eye cannot see that will open up – cracking a tile during shipment due to the movement of transit. If something is broken in shipment we are more than happy to replace it for you. Just give us a call or send us a note here on the website referencing the order or invoice number along with a photo and we will replace at no charge for you! You can also send your photos and information to firstname.lastname@example.org and Customer Service will be happy to assist you. Requests will be honored for up to 7 business days from receipt. After that we can’t honor the no charge replacement policy but are happy to replace your tile on a fee basis.